Useful Information

useful_information

This Useful Information, together with the Health & Safety section and Booking Conditions contained on our website, will form the basis of your agreement with Tate House (“we” or “us”). They apply only to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform as applicable as part of our agreement with you. References to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

MAKING THE RIGHT CHOICE

Our role is to help you choose a villa and resort that is just right for you and your party. We invite you to ask our experienced and knowledgeable reservations staff as many questions as you need to and to tell us as much as possible about your particular holiday needs. Good research is important in finding the right villa and you can telephone us on +44 (0)1244 940662 – +44 (0)7572 928905 – 0034 642 252 928 or email stephen@tate-house.com and we will help you through our website. We are open 7 Days a week from 08:00 am to 20:00, including all Bank Holidays in the UK and Spain

CONSIDER A LARGER VILLA

Our pricing structure is such that on some occasions, a larger villa compares favourably in price with a smaller villa. Visit our website at www.tate-house.com, which will greatly assist in increasing your choice of villas without necessarily increasing the price. Alternatively, please telephone us and we will discuss the options to help you make the right choice.

VILLA DESCRIPTION AND STANDARDS

A particular villa may be more expensive than others because of its size or proximity to a beach or other reason and not because of the standard of its furnishings. Many villas are decorated and furnished in different styles according to owner’s tastes and the furniture will sometimes vary from the brochure or website pictures. Photographs are factual unless they have a caption ‘this is an artist’s impression’. This could occur when a facility was being constructed at the time the photograph was taken and the pictures on our website may not depict pool/table tennis tables but the house will feature them unless they are not mentioned on the website. Because many photographs are taken during the winter some ‘natural’ aspects surrounding the house may have been enhanced. We wish to make it clear that we do not rent five star or luxuriously furnished villas. Our villas are well equipped, primarily as a second home or for holiday rentals. We provide self-catering accommodation and not hotel style facilities or services. Villas advertised with greater seclusion does not mean they are totally private but they simply have more overall seclusion than most villas. We try to be accurate at all times. It is impossible to give a full description of our villas within this brochure or website. All the villas featured have been visited by us and it is important that you not only read the individual descriptions but also speak to us to obtain a better understanding of each villa and the surrounding area. You can also visit our website, www.tate-house.com which shows extra information and pictures about our villas, the surrounding areas, local beaches and places of interest.

VILLA AND MAID SERVICES

Villas are regularly maintained by a team comprising of a Cleaning Team, Gardener, Pool Technician and the Villa Manager who oversees the property. Towels and bed linen are provided BEACH TOWELS ARE NOT PROVIDED.

WASHING MACHINES

Washing machines are for your benefit

DISHWASHERS

Where a Dishwashers is supplied It is most important that you use the correct tablets. If you have purchased an arrival starter pack there are a few tablets to get you started and if you use the machine regularly, please purchase more.

STARTER PACKS

We provide the Basic Starter pack in all of the Properties these include, Tea, Coffee, Sugar, Milk (UHT Semi Skimmed) Diet Coke, Beer, Water, Toilet Rolls, Pump Soap in All Bathrooms, Washing Up-liquid.

INTERNET, WI-FI 

WI-FI is a method of sharing broadband internet via a radio signal and this can have limitations, particularly in populated residential areas where signals may overlap resulting in interference. Where advertised we have installed WIFI in a number of our Properties. The methods of doing this vary between different resorts and individual villas and are a combination of fixed line, mobile data routers or local rebroadcasting systems in the individual villas or shared between adjacent properties. It should be noted some Properties are constructed with very thick walls and the layout and style of construction may prevent the signal from being received in all areas of the Property, in this case, we have located the router where the best possible signal is available and very occasionally this may not be in a communal area of the Property, i.e. the router may be located in a bedroom.Tate House accepts no responsibility for the loss of any internet connection or service or any subsequent consequences thereof, and we will not offer any compensation for the same. Your use of the service must not be unlawful or otherwise inappropriate and we have no responsibility for, or control over, the information you transmit or receive via the service.

AIR CONDITIONING/HEATING

Many Properties include air conditioning/heating in the bedrooms as standard. Please see the individual Property descriptions. Some units work on a timer or on a break switch that will turn the unit off if a window or door is opened. Please consult the Property manual for full details. Subject to our booking conditions, Tate House cannot be responsible for any non-operational time which is out of our control. Units, where not fitted, may be hired and paid for locally.

CHECK-IN/CHECK OUT

Properties are booked from 16:00 hrs on your arrival day until 10:00 am PROMPT on your departure day. It can take considerable time to clean a villa on changeover days and the Cleaning Team may still be tidying up should you arrive before 16:00 hrs. On your departure day the Cleaning Team may arrive at your villa as early as 08:00 am.

LEFT LUGGAGE

Flight arrivals and departures in our resorts are spread throughout the day and as you have to leave your Property by 10:00 am there is often a long wait before your homeward flight. We have arranged left luggage facilities in most of our Properties, If you wish to use this facility you must pre-book this with the Property Manager. Although usually secure, we cannot be responsible for any luggage left in this manner.

EXTRA BEDS, COTS, HIGH CHAIRS

In most of our villas, we can allow an extra bed, which is usually a fold up Z-bed and is for a child up to the age of 11 years old only. Where a Property is rented with an extra bed, for example, 6 adults and 1 child, in a 3 bedroom villa, it does not necessarily mean that the amenities of the Property will allow for the extra child. Cots, high chairs and Z-beds. When booking a Property there is a charge of €30.00 per week for an extra Z Bed, €20.00 per week for a highchair and €20.00 per week for a cot. All cots provided are of the ‘Travel’ Type with Proper Mattresses. Linen is supplied for only the Z Beds. Please bring your own Cot Bedding.

SECURITY

Sensible precautions should always be taken. Do not leave windows and doors open when you leave the Property, are by the pool or go to bed. Please use the safe provided to store any valuables, including passports and air tickets, Some Properties have safes, albeit some are small. Some Properties have an alarm and security lights, use the alarm when you leave the Property. Your holiday Property may not have the same high level of security as you might have in your own home and we firmly recommend that you do not take any items of great value with you but if you do, ensure that these items are adequately insured. Most travel insurance policies have limitations placed on them with regard to money and valuables – please read your policy carefully. Do not take large amounts of cash with you. You can also use most credit or debit cards to obtain cash from cash point machines, using your card and pin number.
Finally, please remember that should anything go wrong with your Property it must be reported to the Property Manager as soon as possible on 0034 642 252 928 / +44(0)7572 928905